Return Policy — Holiday Eaves Lighting & Accessories, LLC

For orders placed on holidayeaveslighting.com

• Fit — please check before you order. HALO Clip™ fits professional-grade C7 and C9 light strings where the bulb screws into the socket. Quick test: if the bulb unscrews from the socket, the clip fits it. C9 professional sockets are E17.
• HALO Clip™ does not fit pre-strung LED strings from Home Depot and Lowe's, including Home Accents Holiday LED C9 and Holiday Living LED C9, where the bulb is a push-in LED under a C9-shaped cover and does not screw in. Those strings have no socket for the clip to grip, so please do not order HALO Clips™ for them.
• No return will be accepted without a return request. You must contact us and request a return, and receive a Return Authorization (RMA) code, before you ship anything back. Returns sent without a prior return request and RMA code will not be accepted, will not be refunded, and may be refused or returned at the sender's expense.
• To request a return, email Stormy@HolidayEavesLighting.com with the subject "Return Request — Order # [your order number]" and include a copy of your paid receipt and the photographs listed below. Do not ship anything back until you receive your RMA code in reply.
• Photographs are required with your return request. Please include: a copy of your paid receipt, clear photographs of the product and packaging as received, and clear photographs of the clips on the light sockets they were purchased for.
• Returns for a disclosed non-fit use are subject to inspection. If the photographs or the returned product show the clips were purchased for, or used on, a light string or socket we have disclosed as not fitting, including the pre-strung push-in LED strings listed above, we may deny the refund for that return, based on that evidence.
• Restocking fee: 20% of the product purchase price. A 20% restocking fee, based on the product price only, not on shipping, will be deducted from every authorized website return refund, except where we shipped the wrong item or a damaged item.
• All return shipping is the buyer's responsibility. All return shipping fees, including postage, tracking, and insurance, are the responsibility of the buyer, not Holiday Eaves Lighting & Accessories, LLC. This applies even if a return is later found to be for a disclosed non-fit. Please use a trackable shipping method. Risk of loss remains with the buyer until the return is received by us.
• Ship authorized returns to: Holiday Eaves Lighting & Accessories, LLC, 6663 Middlegate Road, Frisco, TX 75034. Please include your RMA code on the outside of the package and inside with the return.
• Inspection and refund. All returns are inspected on arrival. Returned product must be complete, in resalable condition, and must be a genuine HALO Clip™ or HALO Stake™. No refund will be issued for product that is not ours, that has been swapped for another brand's clip, that is incomplete, used beyond a reasonable fit trial, or damaged by the buyer. Refunds, where due, are issued to the original payment method after inspection, less the 20% restocking fee and less any return shipping costs paid by us.
• Amazon orders are separate. Orders placed on Amazon are governed by Amazon's return policy, not by this website policy. Please start an Amazon return through your Amazon account.

Proper installation and limitation of liability

• Proper installation required. HALO Clip™ and HALO Stake™ must be installed only as directed in the product instructions, only on compatible C7 and C9 sockets and surfaces as described above, and only after power to the light string is turned off. Do not modify the product, do not force the product onto an incompatible socket or string, and do not use the product for any purpose other than its intended use as a holiday light clip or stake.
• Limitation of liability. To the maximum extent permitted by law, Holiday Eaves Lighting & Accessories, LLC is not liable for any damage to lights, strings, roofs, gutters, shingles, tiles, or other property, or for any personal injury, loss, or expense, resulting from improper installation, misuse, modification, use on incompatible light strings or sockets, failure to follow product instructions, or failure to check fit before purchase.
• No warranty for improper use. This policy does not cover damage or failure caused by improper installation, misuse, or use on a disclosed non-fitting product.